Last updated: [22nd January 2026]
Qognetix Ltd (“Qognetix”, “we”, “us”, “our”) is committed to handling personal data responsibly, transparently, and in line with the role our systems are intended to play as critical computational infrastructure.
This Privacy Notice explains how we collect, use, store, and protect personal data when you interact with Qognetix, including through our website, products, research programmes, and licensing processes.
1. Who we are
Qognetix Ltd is a company registered in the United Kingdom.
If you have any questions about this notice or how your data is handled, you can contact us at the address below.
2. The data we collect
We collect only data that is necessary to operate, secure, and support our products and activities.
a) Personal data
This may include:
- Name
- Email address
- Organisation and role (if provided)
- Communications sent to us (for example, licensing, support, or research enquiries)
Licences are issued to a single recipient identified by the email address used at the time of request.
b) Technical and system data
Depending on the product or service, this may include:
- Licence identifiers and entitlement metadata
- Product version and build identifiers
- A locally generated installation identifier used for licence management
- Operating system type and high-level system characteristics
- Diagnostic or error logs, where you explicitly enable them or provide them for support purposes
Where possible, usage data is aggregated. Installation identifiers are used solely for licence validation and security purposes.
We do not collect:
- User-generated models
- Simulation outputs or experimental results
- Neuron parameters or cognitive state data
- Proprietary research data
unless this is explicitly agreed as part of a formal research or collaboration arrangement.
3. How we use your data
We use personal and technical data only for clearly defined purposes, including:
- Issuing, renewing, and validating software licences
- Providing access to products and updates
- Responding to support or technical enquiries
- Maintaining system security and preventing licence misuse
- Communicating important operational or legal notices
- Conducting research collaborations only where you have explicitly opted in
BioSynapStudio Lab licences require manual renewal. No background or automatic renewal calls are performed.
Qognetix does not use product data to train large language models or unrelated AI systems.
4. Lawful basis for processing
Under UK GDPR, we process data on the following bases:
- Contract – to fulfil licence and product obligations
- Legitimate interests – to secure and protect our systems and intellectual property
- Consent – where you explicitly opt in (for example, research participation or mailing lists)
- Legal obligation – where required by law or regulation
5. Data storage and security
Licence and operational data is processed using Qognetix-controlled infrastructure, including our self-hosted licence workflow and generation system hosted on AllHost.
We apply appropriate technical and organisational safeguards, including:
- Encrypted transport for licence and web traffic
- Access controls limited to authorised personnel
- Separation between licensing, operational, and research data
We may store and process data in the UK and other jurisdictions where our infrastructure operates. Where personal data is transferred internationally, appropriate safeguards are applied as required by law.
6. Data sharing
We do not sell personal data.
We share limited data only where necessary with:
- Infrastructure and hosting providers supporting our services
- Email delivery and communication providers
- Legal or regulatory authorities, where required by law
All such parties are required to process data in accordance with applicable data protection obligations.
7. Data retention
We retain data only for as long as necessary:
- Licence and account data is retained while licences remain active and for a reasonable period thereafter
- Support communications are retained to ensure continuity and auditability
- Research data is retained only under the terms of a specific agreement
8. Your rights
Under UK data protection law, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure of data, where applicable
- Restrict or object to certain processing
- Lodge a complaint with the UK Information Commissioner’s Office (ICO)
Requests can be made using the address below.
Email:9. Product-specific notes
BioSynapStudio Lab
- Designed to run locally by default
- Does not transmit simulation content, experimental results, or cognitive state data
- Licence validation occurs only during explicit verification events
- May record limited, non-invasive system information for licence management and security (such as installation identifier, software version, and operating system type)
- No continuous monitoring is performed
- No third-party tracking is used
Future Qognetix products and services may be added to this section as they are released.
10. Changes to this notice
We may update this Privacy Notice from time to time to reflect changes in our products, practices, or legal requirements.
The current version will always be available on our website, with the effective date shown at the top of the page.